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Genuine Travel Chat Support


Please find below the exact details of the Genuine Chat Support Process:

Type of Process: Chat Support Program

Work Description: Query Handling, Customer Care, Upsells

Industry Vertical: Religion/Travel/Client Website

Seats: 15 Seats in total across 3 shifts (24 x 7 operations)

Payout: $ 4 per hour, $2 incentive based on CSAT Scores

Incentive Matrix:
- 85% - 94.99% = $1/Hour
- 95%+ = $2/Hour

Monthly Billing: $ 43,200

Location: Countrywide

Contract: 1 year extendable to 3 years

Training: Shall be provided by the client

Payment Cycle: Fortnightly for first Three Months and thereafter Weekly with two weeks in arrears.


Advance:
The client at their sole discretion may issue an advance payment to the Second Party, in which case the Second Party shall be required to provide a Performance Bank Guarantee to the client to the tune of 150% of the advance amount prior to the issue of the same by the client.

In the alternate the client will issue an LC/BG for upto 3 months invoice value to the Second Party, in which case the Second Party shall be required to provide a Performance Bank Guarantee to the client to the tune of 90% of the LC/BG value prior to the issue of the same by the client

Consultancy: 13 Lacs + SERVICE TAX
(Service Tax shall be extra on actual.)

1. PBG has to be given only in case the center qualifies for and takes the advance

2. No software or additional hardware needs to be procured for this process

3. SLA shall be shared with the centers once their profile has been approved and they come for the meeting and signup with the client

Documents required:

Company Profile along with -
1. Articles and Memorandum of Association
2. Director’s profile along with senior Management profile (Heads of Technology, HR, Operations, Quality)
3. Details of past and current experience in inbound, outbound (Domestic or International)
4. DOT Licence (International) or Application Copy
5. Centre will be required to be audited for documentation and operations verification post approval based on the documents submitted, prior to the signup.


Cost of travel and boarding/lodging of 1 person for this will have to be borne by the center.

3 comments:

  1. My name is Sam from ACCENTLINE. I am a Sales Executive of a BPO sales and marketing firm which specializes in customer service, lead generation, and appointment setting program. This programs could be one of your marketing strategy in generating prospect clients with the lowest cost per sales acquisition in the market as of now. Please contact me via Skype at sammerg.accentline@gmail.com

    ReplyDelete
  2. kindly contact me at 9711223252 or mail me at aakarsh08bnsl@gmail.com

    ReplyDelete
  3. Hi there,
    Our company is interested for this campaign and i will be sending you all the details about our company so that we can start the campaign as on as possible. I'm requesting for your Skype account so that we can talk all the details needed for this.

    Thank you,
    Jessie Bondoc
    Supervisor of Richtel Teleservices
    +639771261212

    ReplyDelete