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Travel Chat Support Process


Travel Chat Support Process:

  • Type of Process: Chat Support Program
  • Work Description: Query Handling, Customer Care, Upsells
  • Industry Vertical: Religion/Travel/Client Website
  • Seats: 15 Seats in total across 3 shifts (24 x 7 operations)
  • Payout: $ 4 per hour, $2 incentive based on CSAT Scores

Incentive Matrix:

  • 85% - 94.99% = $1/Hour
  • 95%+ = $2/Hour
  • Monthly Billing: $ 43,200

Location: Countrywide
Contract: 1 year extendable to 3 years
Training: Shall be provided by the client
Payment Cycle: Fortnightly for first Three Months and thereafter Weekly with two weeks in arrears.

Advance:

The client at their sole discretion may issue an advance payment to the Second Party, in which case the Second Party shall be required to provide a Performance Bank Guarantee to the client to the tune of 150% of the advance amount prior to the issue of the same by the client.

In the alternate the client will issue an LC/BG for upto 3 months invoice value to the Second Party, in which case the Second Party shall be required to provide a Performance Bank Guarantee to the client to the tune of 90% of the LC/BG value prior to the issue of the same by the client

 Consultancy Charges: XXXXX + SERVICE TAX

(Service Tax shall be extra on actual.)

1. PBG has to be given only in case the center qualifies for and takes the advance
2. No software or additional hardware needs to be procured for this process
3. SLA shall be shared with the centers once their profile has been approved and they come for the meeting and signup with the client

Documents required:

Company Profile along with

  1. Articles and Memorandum of Association
  2. Director’s profile along with senior Management profile (Heads of Technology, HR, Operations, Quality)
  3. Details of past and current experience in inbound, outbound (Domestic or International)
  4. DOT Licence (International) or Application Copy
  5. Centre will be required to be audited for documentation and operations verification post approval based on the documents submitted, prior to the signup.

Cost of travel and boarding/lodging of 1 person for this will have to be borne by the center.

2 comments:

  1. we are intrested in chat support process. please mail me the details pashamiya.1md@gmail.com

    ReplyDelete
  2. Dear Sir/Madam,


    I would like to take this opportunity to introduce to you our company and its services, in reference to your online posting on this website.

    We understand that you are looking for a call center to undertake a campaign for new clients on behalf of your company.

    We are an inbound/outbound call center based in Manila, Philippines and we have experience in telesales, outbound lead generation/appointment setting and costumer service activities.

    Our call center is operated by British nationals and our agents are fully trained in English language skills and they are fully trained in inbound/outbound skills.

    From what we see, the campaign will be targeted to different audiences which the Philippines can carry very well.

    From looking at your requirements, we are very confident that you will be pleased with the outcome if you should award Direct Marketing 4 u the campaign.

    We would like to use this opportunity to show the benefits of working with our steamed company.

    We're looking forward to talk with you regarding the campaign.


    best regards,

    Rodil D. Pastoral
    Operations Manager/Director
    Direct Marketing 4 u Inc.

    E-mail: info@directmarketing4u.com
    Tel. Number: +63 (02) 543 3264

    ReplyDelete