Inbound

[inbound][bleft]

Outbound

[outbound][bleft]

Non Voice

[non voice] [twocolumns]

Voice

[voice][twocolumns]

US International Inbound: Insurance Sector


US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.
  • +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance . 
  • +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers' compensation, disability, liability). 
  • +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis. 
  • +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles. 
  • +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:
o Company Profile and DOT Certificate
o Company’s LOI (Letter of Interest) 
o Director’s Proof along with Senior Management Profile 
o Pan Card o Company’s Registration Proof 
o Center’s Screen Shots

Technical Requirements: 
o 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor ) 
o 10-12 Seats capacity with 12 computers along with 12 headphones. 
o Dual core Computers (Minimum) + 1 GB RAM. 
o Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that). 
o PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth. 
o In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.


15 comments:

  1. Dear Sir/Madam,


    I would like to take this opportunity to introduce to you our company and its services, in reference to your online posting on this website.

    We understand that you are looking for a call center to undertake a campaign for new clients on behalf of your company.

    We are an inbound/outbound call center based in Manila, Philippines and we have experience in telesales, outbound lead generation/appointment setting and costumer service activities.

    Our call center is operated by British nationals and our agents are fully trained in English language skills and they are fully trained in inbound/outbound skills.

    From what we see, the campaign will be targeted to different audiences which the Philippines can carry very well.

    From looking at your requirements, we are very confident that you will be pleased with the outcome if you should award Direct Marketing 4 u the campaign.

    We would like to use this opportunity to show the benefits of working with our steamed company.

    We're looking forward to talk with you regarding the campaign.


    best regards,

    Rodil D. Pastoral
    Operations Manager/Director
    Direct Marketing 4 u Inc.

    E-mail: info@directmarketing4u.com
    Tel. Number: +63 (02) 543 3264

    ReplyDelete
  2. Hi

    We are looking for Campaigns inbound/outbound for Our Call Center? Who Can We Approach or get in touch with to get info on any Project Available?


    Thank You
    Best Regards
    aitzaz.hassan1@gmail.com
    Skype:imtiaz201706

    ReplyDelete
  3. HI,
    Actually we are running a domestic process on our call center and some other process , so just thinking about to make it vast . so kindly let me know if you have any good process for us.
    Thanks and regards,
    Debjit Kumar Chandra (Ph- 8436394841)
    Email id: bpo.adr.outlook.com

    ReplyDelete
  4. Sir/Madam,
    We are very interested in this process. Please let me know the requirements and how to proceed. We have ready infrastructure and manpower.
    Regards,
    Anindya Das
    anindya@peopleconnectusa.com

    ReplyDelete
  5. Sir/Madam,
    We are very interested in this process. Please let me know the requirements and how to proceed. We have ready infrastructure and manpower.
    Regards,
    Anindya Das
    anindya@peopleconnectusa.com

    ReplyDelete
  6. Sir/Madam,


    Please let us know how we can go about starting with this project. Necessary resources already available. Please provide us with the contact details to complete formalities.

    Regards,

    Ravindra Panchang.
    +91-7219605505
    rpanchang@gmail.com

    ReplyDelete
  7. This comment has been removed by the author.

    ReplyDelete
  8. Hi,

    I am interested with this campaign, let me know how soon we can get this done and let me know if there is any upfront fee

    Thank you,

    Rajesh Nirmal
    9820228872
    skype : rajesh.nirmal5

    ReplyDelete
  9. hi am interested
    raja murrugan,call me @ 7598121905
    mail me @ murruganraja@gmail.com

    ReplyDelete
  10. I am interested in this opportunity, My number is 00919036336111 email id is vizz.bob@gmail.com

    ReplyDelete
  11. hi dear clint please share contact details with me for a great deal with less pay and excellent work on 9711223252 aakarsh08bnsl@gmail.com

    ReplyDelete
  12. hi,
    Our company just expanded and we have 20 available seats. we are interested for this account that could help us. Our company,RichTel Teleservices is a global leader in delivering stellar customer experiences and back-office support. It is a new inbound and outbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. With a growing global footprint, RichTel brings together the best industry practices and experiences backed by innovation, processes, analytics, and people.
    You can reach me at bondoc.jesus@yahoo.com and my mobile number is +639771261212.

    ReplyDelete
  13. kindly contact me at 9711223252 or mail me at aakarsh08bnsl@gmail.com

    ReplyDelete
  14. hello,

    i am looking to start a call center so please advise me how can i start these process, you can share information on my email id sumit1nagda@gmail.com

    ReplyDelete
  15. I wanna Start dis Campaign , Could you please send me your E-Mail.

    ReplyDelete