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Sales Chat and Email Support


Sales Chat and Email Support 

(Name of Client) is one of the fastest growing DIGITAL MARKETING AGENCY. Client based in United States and we are inviting qualified and experienced service to submit proposals for the provision of Call Center Services (Email and Chat Support) for a period of one (1) year with the option to renew on an annual basis up to a maximum of four (5) years. These services include response to customer inquiries by chat, and email. 
Deliverable: 

The Service Provider is required to provide customer-focused call center services which include but are not limited to the following Chat & Email support for:

  • General inquiries received via the channels internet or email 
  • Program fulfillment requests such as sales, rebate investigation and follow up received by chat or email. 
  • Technical and non-standard inquiries, received by chat or email 
  • Need a total of 30 Seats 8 hours a day. 
  • Call center escalation and referral process specific to the requirements of the our programs; 
  • Chat support facilities, customer follow up through email for local customers who wish to place orders. 


Work with our senior marketing specialist to: 
  • Facilitate customer servicing that focuses on exceptional customer care with an emphasis on responding to inquiries, resolving issues and fulfilling customer requests at the first point of contact; 
  • Integrate new programs into the call center through targeted training; 
  • Raise public awareness of our programs through ‘cross education’ of related programs; and 
  • Analyze chat volumes on a daily and weekly basis to ensure representatives’ schedules are aligned to meet program demand. 
  • Provide a dedicated team to support our requirements for call center chat servicing and: 
  • Be able to handle multiple programs at the same time and operate in a highly matrix environment;


Have staff that understand and quickly adapt to new programs. All programs have detailed training components and some are technical in nature; and Service Provider must have their full call center operations (chat and email) and offer servicing in English.

Payment Schedule :

  • Center will be paid a fixed of $7 per hour 
  • The sales and email support hours will be strictly 8 hours starting from EST (Monday – Friday – excluding holidays) 
  • All payments will be made in US Dollars 
  • Biweekly payments will be issued. 
  • Payments will be realized within 2 working days after (Name of Client) receives the invoices


Reporting :
  • Daily chat reports in numbers have to be emailed to (Name of Client) marketing specialist or the person authorized 
  • Need to send all unattended chat reports along with daily reports 

21 comments:

  1. Hi
    Please share all information about this project. we are very much interested for this project.
    my mail id --> beingamiya7@gmail.com and cont. no--> +91 9035420125 .
    Thanks & Regards,
    Amiya Ranjan

    ReplyDelete
  2. Please share all details for this project at
    Nkenterprises079@gmail.com
    Mob -7827626088
    Amit ranjan

    ReplyDelete
  3. Dear Sir/Madam,


    I would like to take this opportunity to introduce to you our company and its services, in reference to your online posting on this website.

    We understand that you are looking for a call center to undertake a campaign for new clients on behalf of your company.

    We are an inbound/outbound call center based in Manila, Philippines and we have experience in telesales, outbound lead generation/appointment setting and costumer service activities.

    Our call center is operated by British nationals and our agents are fully trained in English language skills and they are fully trained in inbound/outbound skills.

    From what we see, the campaign will be targeted to different audiences which the Philippines can carry very well.

    From looking at your requirements, we are very confident that you will be pleased with the outcome if you should award Direct Marketing 4 u the campaign.

    We would like to use this opportunity to show the benefits of working with our steamed company.

    We're looking forward to talk with you regarding the campaign.


    best regards,

    Rodil D. Pastoral
    Operations Manager/Director
    Direct Marketing 4 u Inc.

    E-mail: info@directmarketing4u.com
    Tel. Number: +63 (02) 543 3264

    ReplyDelete
  4. Hi

    i have my won domestik outbound sales process for outsource with good payout if any center want to run process you cant contact to me at 9522300010Enter your comment...

    ReplyDelete
  5. Sleekeservices pvt ltd we are experience in telesales outbound survey lead generation and appointment setting we have our own company based in kolkata we are looking forward to work please email affrin@sleekeservices.com

    ReplyDelete
  6. My name is Sam from ACCENTLINE. I am a Sales Executive of a BPO sales and marketing firm which specializes in customer service, lead generation, and appointment setting program. This programs could be one of your marketing strategy in generating prospect clients with the lowest cost per sales acquisition in the market as of now. Please contact me via Skype at sammerg.accentline@gmail.com

    ReplyDelete
  7. Hello I need more information about this project please E-mail me on shahpratik2009@gmail.com

    ReplyDelete
  8. Hi,
    Please share the complete details to my mail id manjunath@addate.com with your contact details.

    ReplyDelete
  9. Hello sir, I interested in this project but I need more information about this project please E-mail me on dheerajmagardm@gmail.com

    ReplyDelete
  10. Hi
    Please share all information about this project. we are very much interested for this project.

    Mail us -Info@orgid.in or tejarsha@orgid.in

    ReplyDelete
  11. mail me the information about the project

    budecigezim@gmail.com

    ReplyDelete
  12. Please send me the details for this project at director@s2ftechnologies.com

    ReplyDelete
  13. Hello,

    I have a established office, and currently running process of computer technical support, so we are planning to expand some new and better process, please can you send me the details to get the process, i have team and setup ready to go, please can you email the details

    Regards,
    linesh
    lineshework@gmail.com
    +91-9529194839

    ReplyDelete
  14. Kindly share the details to pc@attulerunt.com

    ReplyDelete
  15. contact me for further discussion
    vishu29@gmail.com

    ReplyDelete
  16. send me the details
    rrk290@gmail.com

    ReplyDelete
  17. Greetings from Siva Technologies,

    We are interested with your compaign. We request you to share more details with us.
    Email: business@sivatechnologies.in

    Regards,
    Manikandan,
    Siva Technologies

    ReplyDelete
  18. Warm greetings from Shamshad Ahmad,

    I just opened a new center & planning to make it vast.If you have a genuine process so plz share details on this email id: shamshad89@hotmail.com

    ReplyDelete
  19. Hi,

    We have a established office, We are planning to expand.We have team and setup, please email the details to bridgeplacement2007@gmail.com

    Regards
    Siva

    ReplyDelete